Future University's

النبذة الشخصية: GOPs Assistant & Senior Customer Service Advisor, DHL EXPRESS &LOGISTICS
Main office, Sana’a-Yemen, 01- 06-2006 – 2017
Main Duties:

• Provide a high level of customer service & professionalism taking into account the consideration that all DHL customers have an express requirement and looking for instant and immediate action.
• Report, evaluate and investigate recurring operational problems that are highlighted through traces and then direct the information accordingly for corrective actions to be taken.
• Highlight opportunities and suggest solutions to improve DHL’s procedures, technology and service so that DHL can provide continuously universally high level of service to all c